HOW DO I GET UTILITIES?
Visit our office. We will ask that you fill out a residential or commercial application, provide your social security number and valid photo ID, and make the necessary deposit(s). If you are renting a property, a new tenant verification form will be required before utility services will be issued.
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HOW DO I PAY MY BILL?
When it is time to pay your bill, you can use one of the following options:
1. Mail
2. Night drop
3. In the office by Cash, Check or Credit Card***
4. Automatic debit from your checking or savings account
6. Over the phone: 219-866-7884: This can only be done during office hours Monday through Friday; 7:30am-4:00pm (CST)
***Per City Ordinance 6-2014: The MAXIMUM charge per month per account of credit or debit cards shall not exceed the sum of $5,000.00
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WHEN DO I GET MY BILL AND WHEN IS IT DUE?
We bill two (2) times per month. Your billing date and due date is determined by where you live in the city. The first number of your account number indicates cycle. The schedule is as follows:
Bill Cycle 1 & 2: Bill on the 13th of each month and Due the 30th of each month
Bill Cycle 3 & 4: Bill on the 28th of each month and Due on the 15th of each month.
.WHEN IS THE DATE OF DISCONNECTION FOR DELINQUENT BILLS?
You have 14 days after your billing due date to pay your bill. If payment is not received by 7:30am on the 15th day, your service will be discontinued. Your specific date is shown on your utility statement.
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HOW DO I GET MY SERVICE RESTORED IF THEY ARE DISCONNECTED DUE TO DELINQUENCY?
If your service is discontinued due to delinquency, per Ordinance 21-2016, all delinquent charges and fees per utility discontinued will need to be paid in full in order to have service restored. Guaranteed form of payment is required for all delinquent charges and fees. Accepted forms of payment are cash, cashier's check, money order or by credit card. Service order business hours are Monday - Friday 7:30am to 3:00pm. The delinquency fee during business hours is $25.00 per utility discontinued; afterhours delinquency fee increases to $100.00 per utility discontinued.
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HOW DO I DISCONTINUE MY SERVICE?
If you need to discontinue your utility services, you will need to fill out an exit form. A forwarding address will be required to mail the final bill. Once the final bill is paid in full, a deposit refund check will be mailed to you.
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HOW DO I GET MY METER DEPOSITS BACK?
Meter deposits are automatically applied to your final invoice. If there is a remaining balance, you will need to pay the balance in full or make payment arrangements with the utility office. If you have a credit balance, a refund check will be mailed to your forwarding address within 30 days.
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Additionally, ordinance 02-2019 states that customers who pay their bills on time, in full, for 12 consecutive months get their meter deposits refunded to them in the form of a credit on their account.
