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Utility Billing

This page is designed to assist you in learning of the various ways to pay your utilities as well as the different options that are available if you need assistance in paying your utilities. The phone number and hours of operation are listed on your left.

  • HOW DO I GET UTILITIES?
In order to sign up for utility services, all you need to do is to come into the office.  Once you are in the office, we will ask that you fill out a Residential or Commercial Application, provide your social security number, valid photo ID and make the necessary desposit(s). If you are renting a property a "New Tenant Verification Form" will be required before utility services will be issued.
  • HOW DO I PAY MY BILL?
When it is time to pay your bill, you can use one of the following options:
1. Mail
2. Night drop
3. In the office by Cash, Check or Credit Card***
4. Automatic Debit from your checking or savings
6. Over the phone: 219-866-7884: This can only be done during office hours Monday through Friday; 7:30am-4:00pm (CST)
***Per City Ordinance 6-2014: The MAXIMUM charge per month per account of credit or debit cards shall not exceed the sum of $5,000.00
  • WHEN DO I GET MY BILL AND WHEN IS IT DUE?
We bill four times a month.  Your billing date and due date is determined by where you live in the City.  The first number of your account number indicates cycle.  The schedule is as follows:
 
Cycle 1  Bill 8th     Due 23rd
Cycle 2  Bill 15th   Due 30th
Cycle 3  Bill 23rd   Due 8th
Cycle 4  Bill 30th   Due 15th
  • WHEN IS THE DATE OF DISCONNECTION FOR DELINQUENT BILLS?
You have 14 days after your billing due date to pay your bill. If payment is not received by 7:30am on the 15th day, your service will be discontinued. Your specific date is shown on your utility statement.
  • HOW DO I GET MY SERVICE RESTORED IF THEY ARE DISCONNECTED DUE TO DELINQUENCY?
If your service is discontinued due to delinquency, per Ordinance 21-2016, all delinquent charges and fees per utility discontinued will need to be paid in full in order to have service restored. Guaranteed form of payment is required for all delinquent charges and fees. Accepted forms of payment are cash, cashier's check, money order or by credit card. Service order business hours are Monday - Friday 7:30am to 3:00pm. The delinquency fee during business hours is $25.00 per utility discontinued; afterhours delinquency fee increases to $100.00 per utility discontinued.
  • HOW DO I DISCONTINUE MY SERVICE?
If you need to discontinue your utility services, please submit your request in writing using our change request form. A forwarding address will be required to mail the final bill. Once the final bill is paid in full, a deposit refund check will be mailed to you.
  • HOW DO I GET MY METER DEPOSITS BACK?
Meter deposits are refunded after the final bill is paid in full.  Once the final bill is paid, your deposit refunds will go in front of the City Council at the next scheduled meeting.  Note: if you paid by check, deposits will not be refunded until check clears.
 
 

Contact Us

Heather Smart, Utility Office Manager

In this Department

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