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Please Note That Our Billing Software Has Changed
If you have not received your new statement you can still access the online bill pay by entering your account information as follows: Example "old" account number of 123*00456*78
BOOK NUMBER   is the first three digits     123
ACCOUNT NUMBER  is the remaining numbers without the * and the extra zeros following the *   45678
PIN  is the last four (4) digits of your default phone number.
If you do not know your default phone number listed on your account, click on the link shown at the login page "Did you forget your PIN?". Key in your Book and Account number and a PIN number will be sent to your email address that we have on file. If we do no thave an email file, please call the Utility office at 219-866-7884 and provide an updated email address.

The City of Rensselaer offers different programs to help people with their utility bills. Budget billing is offered to residential customers who have resided in the same location for at least one (1) year and have not been disconnected due to delinquency. The budget plan allows customers to pay a fixed amount each month. The payment amount is based upon their previous 12 month average. The program runs from August through July. Contract sign up is in July. Please inquire with the Utility Office for more details.
Another plan the city participates in is the Northwest Indiana Community Corporation (N.W.C.A.) LIHEP Program. The Low Income Home Energy Assistance Program (LIHEP) helps pay the winter heating bills or summer cooling bills of low income and elderly people. This program is offered through the Jasper County Community Services. Upon approval of the application, the program provides funds to be used towards electric and/or gas bills from November 1st to May 30th. For additional information, contact the Jasper County Community Services at 219-866-8071.
The City does have a priority service program for those who require electricity for medical reasons.  All you need to do is furnish us with a "Request for Priority Service" form completed by your doctor.  You will be given priority electric service during any major power outages and your residence will be properly identified by the Electric Utility.
If you are unable to pay your bill, first and foremost contact the Utility Office at 219-866-7884.
We do allow two (2) extensions per calendar year.  In order to receive the extension, you must come into the office and complete an agreement.  We will also direct you to Community Assistance Agencies who are able to assist you in some circumstances(Rensselaer Ministerial Association, Jasper County Community Services, Township Trustee, and Salvation Army).
If you are disconnected for delinquency, you will need to come into the Utility Office and bring your bill up to date.  As per Ordinance 01-2008, all billed charges plus the $25.00 reconnect fee per utility disconnected will need to be paid in full in order to have service restored.  The payment will have to be made in cash or by credit cards.  The after hours reconnect fee does increase after 3:00 p.m. Monday thru Friday or on weekends to $100.00 per utility disconnected.

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Heather Smart, Utility Office Manager

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