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Utility Office

City Hall PhotoThe City of Rensselaer is an unusual Indiana municipality. It is one of few in the state to own and operate five utilities.  Rensselaer operates its own electric, natural gas, water, wastewater, and provides garbage pick-up. All of these are billed through the utility office. 

The utility office operates with a staff of two (2) utility clerks and a utility office manager.  They are ready to greet you with a smile and provide friendly service when entering City Hall.  All of your questions can be answered at the utility office from the hours of 7:30 a.m. to 4:00 p.m. Monday through Friday. 

For after hour utility emergencies, please call 219-866-7602. For special accommodations or to request your bill in an alternative format, please call 219-866-4051 or email:


Online Bill Pay

If you have not received your new statement, you can still access the online bill pay by entering your account information as this example shows:  Account number of 123*45678

Book number is the first three digits:     123

Account number is the remaining numbers without the *:  45678

PIN is the last four (4) digits of your default phone number.

If you do not know your default phone number listed on your account, click on the link shown at the login page: "Did you forget your PIN?" Type in your book number and account number, and a PIN number will be sent to your email address that we have on file. If we do not have an email on file, please call the utility office at 219-866-7884 and provide an updated email address.


Click to access your account information online.

The City of Rensselaer Sanitation Department no longer utilizes the trash sticker system. Beginning January 01, 2021 they are now charging a monthly fee for trash pick-up. The Trash Ordinance is available by clicking on the link.

Ordinance 16-2020 Trash Rates

Contact Us

Heather Smart, Utility Office Manager
124 S Van Rensselaer St
Rensselaer, IN 47978
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